Last updated: November 5, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the website located at solvellc.org (the “Site”) operated by Solve LLC, dba Solve Marketing (“Solve Marketing,” “we,” “us,” or “our”). By accessing or using the Site, requesting a proposal, or purchasing services from us, you agree to be bound by these Terms. If you do not agree, do not use the Site.

Solve Marketing is a U.S.-based company located at 16 Railroad Place, Westport, CT 06880. You can reach us at general@solvellc.org or (347) 426-7203‬.

1. Services; No Guarantee of Results

• Solve Marketing provides marketing services to businesses, including but not limited to strategy, branding, website development, SEO, paid media management, content, analytics, and related consulting, with a focus on home services, construction, and home remodeling companies (the “Services”).
• All Services are provided on a commercially reasonable efforts basis. Marketing involves variables outside our control (e.g., market conditions, platform changes, competition); therefore, we do not guarantee specific outcomes, rankings, leads, or revenue.

2. Eligibility and Accounts

• You must be at least 18 years old and have the authority to bind the business you represent.
• To access certain features (e.g., client portal, billing), you may need to create an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

3. Proposals, Orders, and Agreements

• Any proposals, statements of work (SOWs), insertion orders, order forms, or master service agreements (collectively, “Engagement Documents”) between you and Solve Marketing supplement these Terms. If there is a conflict, the Engagement Document controls for the applicable project.
• Timelines and deliverables depend on your timely feedback, approvals, access, and content.

4. Fees, Billing, and Taxes

• Fees, billing cycles, and payment schedules are as set forth in the Engagement Documents or on the Site at the time of purchase.
• Unless otherwise stated, fees are exclusive of applicable taxes. You are responsible for all taxes, duties, and government charges (other than our income taxes).
• Late payments may incur a service charge of the lesser of 1.5% per month or the maximum permitted by law, and we may suspend Services for non-payment.
• Platform/media spend (e.g., Google Ads, Meta Ads) is typically billed directly by the platform to your account unless otherwise agreed.

5. Term; Termination

• Term and termination rights are per the applicable Engagement Documents. If none apply, either party may terminate Services upon 30 days’ written notice.
• Either party may terminate immediately for material breach not cured within 10 days after written notice.
• Upon termination, you must pay for Services rendered and committed third‑party costs through the effective termination date. Certain sections survive termination, including sections 6–15.

6. Client Materials and Responsibilities

• You grant us a non-exclusive, worldwide, royalty-free license to use your trademarks, logos, content, data, and other materials you provide (“Client Materials”) solely to deliver the Services and for mutual case studies and portfolio use unless you opt out in writing.
• You represent and warrant that you own or have all rights to the Client Materials and that their use will not violate any laws or third-party rights.
• You are responsible for compliance with all laws applicable to your business, including advertising disclosures, licensing, and industry-specific regulations.

7. Intellectual Property; Work Product

• Except for Client Materials, all methodologies, software, tools, templates, pre-existing IP, and know-how used or developed by Solve Marketing remain our sole property.
• Upon full payment, you receive a non-exclusive, perpetual license to use the final, specifically delivered work product identified in the Engagement Documents for your internal business purposes. This license does not include our underlying tools, templates, or pre-existing IP.
• We may reuse non-confidential learnings and general know-how gained during the engagement.

8. Third-Party Platforms and Services

• Services may involve third-party platforms (e.g., Google, Meta, HubSpot, WordPress, email and SMS providers, analytics tools). Your use of those platforms is subject to their separate terms and policies, which may change without notice.
• We are not responsible for third-party outages, policy changes, ad disapprovals, account suspensions, or data loss caused by third parties.

9. Confidentiality

• “Confidential Information” means non-public information disclosed by either party that is marked or should reasonably be considered confidential.
• Each party will use the other’s Confidential Information only for the engagement and protect it with at least reasonable care. Confidentiality obligations do not apply to information that is public, independently developed, or rightfully obtained from a third party without restriction.

10. Data, Privacy, and Security

• You are responsible for ensuring that all data you provide (including customer leads and contact information) has been collected and shared in compliance with applicable laws (e.g., privacy, telemarketing, anti-spam).
• If we implement tracking, analytics, cookies, or pixels on your properties, you are responsible for providing legally compliant disclosures and obtaining consents as required.
• We handle personal data in accordance with our Privacy Policy. By using the Site or Services, you consent to our data practices. See our Privacy Policy posted on the Site.

11. Acceptable Use

You agree not to:

• Use the Site or Services for unlawful, misleading, defamatory, or infringing purposes.
• Interfere with the Site’s operation or attempt to access non-public areas or systems.
• Submit or transmit malicious code, spam, or automated scraping without written consent.
• Misrepresent your identity or affiliation.

12. Disclaimers

• The Site and Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Site or Services will be uninterrupted, error-free, or that defects will be corrected, or that specific marketing results will be achieved.

13. Limitation of Liability

• To the fullest extent permitted by law, Solve Marketing’s total liability arising out of or related to the Site or Services will not exceed the amounts paid by you to us for the Services giving rise to the claim in the 3 months preceding the event.
• We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, loss of goodwill, data loss, or business interruption, even if advised of the possibility.
• These limitations apply regardless of the theory of liability and to the maximum extent permitted by law.

14. Indemnification

You will defend, indemnify, and hold harmless Solve Marketing and our officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Site or Services,
• Your Client Materials or products/services,
• Your breach of these Terms or applicable law,
• Any alleged infringement or violation of rights by Client Materials or your campaigns.

15. Testimonials, Case Studies, and Portfolio Use

• Unless you opt out in writing, you grant us permission to reference your name, logo, non-confidential project descriptions, and performance summaries in our marketing materials, case studies, and portfolio. We will not disclose confidential information without consent.

16. Site Content; No Legal Advice

• Content on the Site is for general informational and marketing purposes only and does not constitute legal, tax, or professional advice. You should consult appropriate professionals for advice specific to your business.

17. Changes to the Site, Services, and Terms

• We may modify or discontinue the Site or portions of the Services at any time.
• We may update these Terms from time to time. The “Last updated” date indicates the latest revision. Your continued use after changes become effective constitutes acceptance.

18. Governing Law; Dispute Resolution

• These Terms are governed by the laws of the State of Connecticut, without regard to conflict of laws principles.
• The parties will first attempt to resolve disputes informally. If not resolved within 30 days, disputes will be submitted to binding arbitration in Fairfield County, Connecticut, under the Commercial Arbitration Rules of the American Arbitration Association. Judgment on the award may be entered in any court of competent jurisdiction.
• Notwithstanding the foregoing, either party may seek injunctive or equitable relief in court to protect its IP or Confidential Information.

19. Compliance with Laws; Industry Rules

• You are responsible for complying with all federal, state, and local laws, regulations, licensing, advertising standards, telemarketing rules (including the TCPA), CAN-SPAM, and any platform policies applicable to your campaigns, especially those relevant to home services, construction, and remodeling.

20. Force Majeure

• We are not liable for delays or failures due to events beyond our reasonable control, including acts of God, labor disputes, internet or platform failures, government actions, or supply chain disruptions.

21. Assignment

• You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign to an affiliate, successor, or in connection with a merger, acquisition, or sale of assets.

22. Entire Agreement; Severability; Waiver

• These Terms together with any applicable Engagement Documents constitute the entire agreement regarding the Site and Services and supersede prior discussions.
• If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in effect.
• No waiver of any provision is effective unless in writing and signed by the waiving party.

23. Contact

Solve LLC, dba Solve Marketing
16 Railroad Place, Westport, CT 06880
Email: general@solvellc.org
Phone: (347) 426-7203‬